---
title: "Frequently Asked Questions"
description: "Quick answers to common RICADO platform questions."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.ricado.co.nz/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

## Accounts & Access

### How do I reset my password?
Use the "Forgot password" link on the sign-in screen. If you do not receive a reset email, check your spam folder or contact an Admin to confirm your email address is correct.

### What happens if a site loses connectivity?
Edge devices buffer data locally and forward it when connectivity returns. Alarms queue locally where supported; otherwise the platform raises a communication alarm.

### Can I add a new PLC or sensor that is not listed?
If it speaks Modbus TCP/RTU or another supported protocol, it likely works. Provide the model and register map to support@ricado.co.nz for confirmation.

## Alarms & Notifications

### How do I change who receives alarms?
Site administrators can update alarm routes or contact groups via the [Site Admin page](/gen3/admin/). Individual users can also manage their own subscriptions and delivery methods (SMS, Call, or Email) via the [Notifications page](/gen3/notifications/).

Source: https://docs.ricado.co.nz/faq/index.mdx