FreshPack Integration
The RICADO Gen 4 Packhouse system integrates with Radfords FreshPack to synchronize production data in real-time.
Data Exchange
Section titled “Data Exchange”The following information is exchanged between RICADO and the FreshPack API.
Standard Information (Polled)
Section titled “Standard Information (Polled)”RICADO regularly requests this information from FreshPack to keep the local system updated. Note that most operational polling stops if there is no active packrun on the line.
- Production Schedule: New and updated packruns (checked every 10 seconds).
- Master Data: Graders, Facilities, Material Groups, Varieties, and Pallet Types (checked every 5 minutes).
- Clearance: Market holds and grower clearance status (checked every 15 seconds while packrun is active).
- Results: Real-time packed tray counts (checked every 30 seconds while packrun is active).
Event-Driven Data (Pushed)
Section titled “Event-Driven Data (Pushed)”RICADO sends this data to FreshPack immediately when a physical event occurs:
| Event | Action in FreshPack |
|---|---|
| New Reject Bin | Requests a new Multi-Grower Bin number. |
| Bin Weighed | Records fruit weight against the bin. |
| Bin Finalized | Triggers a bin card print at the designated printer. |
| Field Bin Tipping | Submits full and empty weights to after the bin has been tipped. |
| Packrun Finished | Sends final Soft-Sort event counts. |
Troubleshooting
Section titled “Troubleshooting”Checking System Status
Section titled “Checking System Status”You can check the live status of the FreshPack integration in the Packing Line Web App. Navigate to the Packrun > Manage page and look for the FreshPack Communication Status under the FreshPack Schedule section.
Detailed logs of all bin data sent to FreshPack are available on the FreshPack page in the web app. Here, you can click on any individual bin to view:
- Detailed Error Messages: Specific reasons why a transfer may have failed.
- Retry Counts: How many attempts the system has made to send the data.
Data not appearing in FreshPack
Section titled “Data not appearing in FreshPack”If weights or bins are not showing up in FreshPack:
- Check Connection: Ensure the packhouse network is active. RICADO will cache data locally during brief outages and retry once restored.
- Reject Bin Ranges: Specifically for Reject Scales, ensure a Multi-Grower bin number range is configured in FreshPack. Without this, the system cannot generate new bin numbers.
Delays in Information
Section titled “Delays in Information”- New Packruns: It can take up to 10 seconds for a packrun created in FreshPack to appear in RICADO.
- Master Data Changes: Changes to varieties or equipment settings in FreshPack can take up to 5 minutes to synchronize.
Printing Issues
Section titled “Printing Issues”If reject bin cards are not printing:
- Check Physical Printer: Ensure the printer is powered on, has labels loaded, and has no error lights.
- Verify FreshPack: Confirm that you can print a test label directly from within FreshPack.
- Review RICADO Logs: Check the FreshPack page in RICADO Packing Line for any error messages related the integration.