Accounts & Access
How do I reset my password?
Use the “Forgot password” link on the sign-in screen. If you do not receive a reset email, check your spam folder or contact an Admin to confirm your email address is correct.
What happens if a site loses connectivity?
Edge devices buffer data locally and forward it when connectivity returns. Alarms queue locally where supported; otherwise the platform raises a communication alarm.
Can I add a new PLC or sensor that is not listed?
If it speaks Modbus TCP/RTU or another supported protocol, it likely works. Provide the model and register map to support@ricado.co.nz for confirmation.
Alarms & Notifications
How do I change who receives alarms?
Site administrators can update alarm routes or contact groups via the Site Admin page. Individual users can also manage their own subscriptions and delivery methods (SMS, Call, or Email) via the Notifications page.